COMMON QUESTIONS
What techniques do you use for printing?
We use pad printing! Printing is the main focus for our brand, and the thing that sets us apart from all the others. You may not know, but currently, our printing techniques are the most advanced in the world! Most of our main line products are professionally pad printed over 100 times!
What is pad printing?
Pad printing, also called tampography or tampo printing, is a complicated printing process where a silicon pad takes a 2-D image from a laser engraved (etched) printing plate (also called cliché) and transfers it to a 3-D object.
How do you manage to achieve such detailed minifigures?
Most pad printing machines create two colours in one go, however, our machines create 6-8 colours in one go, allowing us precision and total control over our printing, which is often unachievable by other manufacturers. As a result, we are able to print more detailed designs than most official or custom minifigure suppliers.
What are your personal lines like?
Our personal line: LCM Star Line, is minimalist in style; focused on providing the best possible printing. Every Star line product is polished and looks incredible when displayed with official and custom minifigures alike.
Our new line, Middle Earth, is a dedicated collection for true fans of Middle Earth. It consists of 5 members that have joined us over the last 9 months and we are hoping to have the full Fellowship soon!
Why is it taking so long to dispatch my order?
We are a reseller as well as a supplier of our own minifigure lines. Most brands we work with have different manufacturing schedules and work with different factories. For products that have already arrived and are ready to be shipped out, it usually takes 1-2 weeks maximum for us to sort and ship the products.
For "ready soon" products, it usually takes 2-4 weeks for the products to be shipped to us and then another 1-2 weeks for us to sort and ship the products.
Preorder products are at the very start of the manufacturing process. It usually takes 1-6 months to have these products ready for shipping, and the time depends significantly on the amount of minifigures being produced, the availability of parts, their design and complexity. For the most recent updates, we suggest checking the brands' respective Instagram accounts.
Why has my order not arrived yet?
COMMON QUESTIONS
What techniques do you use for printing?
We use pad printing! Printing is the main focus for our brand, and the thing that sets us apart from all the others. You may not know, but currently, our printing techniques are the most advanced in the world! Most of our main line products are professionally pad printed over 100 times!
What is pad printing?
Pad printing, also called tampography or tampo printing, is a complicated printing process where a silicon pad takes a 2-D image from a laser engraved (etched) printing plate (also called cliché) and transfers it to a 3-D object.
How do you manage to achieve such detailed minifigures?
Most pad printing machines create two colours in one go, however, our machines create 6-8 colours in one go, allowing us precision and total control over our printing, which is often unachievable by other manufacturers. As a result, we are able to print more detailed designs than most official or custom minifigure suppliers.
What are your personal lines like?
Our personal line: LCM Star Line, is minimalist in style; focused on providing the best possible printing. Every Star line product is polished and looks incredible when displayed with official and custom minifigures alike.
Our new line, Middle Earth, is a dedicated collection for true fans of Middle Earth. It consists of 5 members that have joined us over the last 9 months and we are hoping to have the full Fellowship soon!
Why is it taking so long to dispatch my order?
We are a reseller as well as a supplier of our own minifigure lines. Most brands we work with have different manufacturing schedules and work with different factories. For products that have already arrived and are ready to be shipped out, it usually takes 1-2 weeks maximum for us to sort and ship the products.
For "ready soon" products, it usually takes 2-4 weeks for the products to be shipped to us and then another 1-2 weeks for us to sort and ship the products.
Preorder products are at the very start of the manufacturing process. It usually takes 1-6 months to have these products ready for shipping, and the time depends significantly on the amount of minifigures being produced, the availability of parts, their design and complexity. For the most recent updates, we suggest checking the brands' respective Instagram accounts.
Why has my order not arrived yet?
We sincerely apologize for any delays.
Shipping usually takes 1-3 weeks to the USA, Asia and Europe. Shipping to certain countries may take longer due to transit delays. You can track your parcel at www.hongkongpost.hk.
Where are your packages shipped from?
We ship from Hong Kong.
Do you ship packages internationally?
We use tracked shipping and happily ship to most countries in the world including the USA, Asia, Europe, the UK, Australia and Canada.
What does in transit mean?
The label "in transit" means that we have dispatched your parcel to the local postal office. Your parcel is now travelling to the destination postal dispatch centre or post office, where a local driver or delivery person will be picking them up.
What payment methods do you accept?
We accept card payments and Paypal.
Why do I only receive part of my order(s)?
As a leading reseller, we stock minifigures from dozens of different designers as well as our own products.
Due to the nature of custom minifigure production, and the individual practices of each brand, it can be hard to estimate the arrival time of a minifigure, so we send out shipments in the order we receive them from the factory instead of waiting for all the products to arrive first.
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Will I get charged twice if my order arrives in several parcels?
Please don't worry! To ensure you receive your shipment faster, we usually send out orders in smaller batches. If we decide to split your package, you will NOT be charged twice for shipping.
How long do I have to wait for my order / how do I know my order is shipped?
As a leading reseller, we stock minifigures from dozens of different designers as well as our own products.
Due to the nature of custom minifigure production, and the individual practices of each brand, it can be hard to estimate the arrival time of a minifigure. All the handling and shipping is done by Chris alone, please understand that he handles a lot of packages, messages and maintains contact with dozens of different resellers.
When a certain minifigure arrives, we ALWAYS try to ship it as soon as possible. We never keep your orders on hold.
However, please understand, even when a minifigure arrives on time, it is not the ONLY minifigure to arrive, and sometimes Chris handles hundreds of minifigures per week. Please be patient and your order will be with you shortly :)
Every shipped order has a tracking number that is sent to your email. If you cannot find it or if you think you haven't received this email, please check your junk/spam email folder first!
What is the best way to contact you?